SECTION 01 — Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name and company name when you fill out our contact form
• Email address when you subscribe to our newsletter or contact us
• Project details and campaign information you share when requesting services
• Messages and communications sent through our AI chatbot or contact form

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms used to find our site
• Device type and screen resolution
• Cookie data and session identifiers

Information From Third Parties

• Analytics data from Google Analytics and similar tools
• Viewability and measurement data from partners including IAS, DoubleVerify, MOAT, and Crossix
• Data from social media platforms if you interact with our social accounts

SECTION 02 — How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, service requests, and contact form submissions
• To provide, operate, and improve our website and services
• To send newsletters and marketing communications you have opted into
• To analyze website traffic and user behavior to improve our content and design
• To process and fulfill client service agreements
• To troubleshoot technical issues and maintain website security
• To comply with legal obligations and enforce our Terms of Service
• To operate our AI chatbot and provide automated responses to inquiries
• To send transactional communications related to your requests

SECTION 03 — Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use:

Essential CookiesRequired for the website to function. These cannot be disabled. They include session management, security tokens, and basic functionality cookies.

Analytics CookiesUsed to understand how visitors interact with our website. We use Google Analytics to collect anonymized data about page views, session duration, and navigation behavior.

Marketing CookiesUsed to track visitors across websites for advertising purposes. These may be set by our advertising partners including Google, Meta, and other DSP platforms.

Preference CookiesUsed to remember your settings and preferences across sessions.

Managing CookiesYou can control and delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

SECTION 04 — How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service ProvidersWe share data with trusted third-party vendors who assist us in operating our website and delivering services — including hosting providers, email platforms, analytics tools, and CRM software. These providers are contractually obligated to protect your data.

Ad Technology PartnersAs part of our ad serving operations, we work with technology partners including AdvertServe. Data shared with these partners is limited to what is necessary to deliver our services.

Legal RequirementsWe may disclose your information if required by law, subpoena, court order, or government regulation — or if we believe disclosure is necessary to protect the rights, property, or safety of Collabo, our clients, or others.

Business TransfersIn the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

SECTION 05 — Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — or as required by law. Specifically:

• Contact form submissions are retained for 3 years
• Newsletter subscriber data is retained until you unsubscribe
• Analytics data is retained for 26 months per Google Analytics default settings
• Client project data is retained for 7 years for legal and accounting purposes
• AI chatbot conversation logs are retained for 12 months

SECTION 06 — Your Rights

Depending on your location, you may have the following rights regarding your personal information:

All Users

• Right to know what personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your personal information
• Right to withdraw consent at any time where processing is based on consent
• Right to opt out of marketing communications at any time

EU / UK Users (GDPR)

• Right to data portability
• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with your local supervisory authority

California Users (CCPA)

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at: privacy@collaboLLC.com

SECTION 07 — Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis
• Regular security assessments of our systems and third-party vendors
• Secure password policies and two-factor authentication for internal systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

SECTION 08 — Third-Party Links

Our website may contain links to third-party websites including client sites, DSP platforms, and industry resources. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

SECTION 09 — Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@collaboLLC.com and we will delete it promptly.

SECTION 10 — Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

SECTION 11 — Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Collabo LLCEmail: privacy@collaboLLC.comWebsite: collaboLLC.com 3104 E Camelback Rd Suite #7406 Phoenix, AZ 85016

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